TERMS & CONDITIONS

Last updated: Mar 2026

By placing an order with MyTipi (trading as MyCanopy) (“we”, “us”, “our”), you agree to the following terms.

OWNERSHIP & COPYRIGHT

All images, designs, content, and materials remain the intellectual property of MyTipi and may not be reproduced, copied, or used without prior written permission.

PRODUCTS

All canopies are handmade to order. Lead times vary depending on workload and materials availability. Estimated delivery times will be provided at the time of order but are not guaranteed.

Canopies are outdoor fabric structures and are not permanent buildings. While designed to be durable and suitable for year-round use, they cannot be guaranteed against all weather conditions.

Care, maintenance, and safety guidance will be provided. The client agrees to follow this guidance at all times.

SAFETY & RESPONSIBILITY

The safe siting, installation, use, and ongoing maintenance of the canopy is the client’s responsibility once installed.

We are not liable for damage, loss, or deterioration caused by:

• misuse or neglect
• failure to follow guidance
• weather conditions (including high winds or storms)
• third-party actions
• improper, unsafe, or unauthorised installation

Where canopies are installed near or around trees, the client is responsible for ensuring that trees are suitable, safe, and appropriately maintained. We do not provide arboricultural advice or tree safety assessments.

If using firepits, stoves, heaters, or other heat sources beneath a canopy, the client must ensure appropriate ventilation and safety precautions are in place. A carbon monoxide alarm is strongly recommended.

PAYMENT TERMS

A 50% non-refundable deposit is required before production begins.

The remaining balance must be paid in full before delivery, collection, or installation.

Payments may be made via bank transfer, cheque, or another agreed method.

DELIVERY & INSTALLATION

Delivery and installation dates will be agreed in advance but are estimates only and not guaranteed.

Delays may occur due to circumstances beyond our control, including weather, supplier delays, access restrictions, or site readiness.

Where installation is agreed, the client must ensure:

• safe and suitable access to the site
• adequate working space
• that the site is clear, prepared, and ready for installation
• assistance if reasonably required

For tree-mounted or suspended canopies, installation is not provided. These are supplied with guidance only, and the client is responsible for ensuring safe installation using appropriate professionals where necessary.

SITE PREPARATION, GROUND CONDITIONS & SERVICES

The client is solely responsible for ensuring that the installation area is safe, suitable, and properly prepared prior to delivery or installation.

This includes confirming that the ground is suitable for excavation and installation and is free from hazards or obstructions.

The client must ensure that all underground services and site conditions are identified, disclosed, and clearly marked in advance, including but not limited to:

• water, gas, electrical, or telecommunications services
• drainage systems, irrigation, or soakaways
• foundations, footings, or buried structures
• large tree roots or root systems
• hard ground conditions or hidden obstructions

We do not carry out underground service detection, scanning, or site surveys unless explicitly agreed in writing.

MyTipi accepts no liability for any damage to underground services, tree roots, structures, or ground conditions that were not disclosed, identified, or accurately marked by the client prior to installation.

If undisclosed or unsuitable conditions are encountered, we reserve the right to:

• pause or cease installation
• adapt the installation method
• charge for additional labour, materials, or specialist equipment required

Any additional costs arising from site conditions will be chargeable to the client.

The client agrees to indemnify MyTipi against any loss, damage, claims, or costs arising from:

• inaccurate or incomplete site information
• failure to identify or disclose underground services
• unsuitable ground or tree conditions

CANCELLATIONS & REFUNDS

As canopies are bespoke, made-to-order items, they are non-refundable once production has begun.

Deposits are non-refundable in all circumstances.

Orders may only be cancelled prior to production starting, at our discretion.

LIABILITY

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded under UK law.

Subject to this, MyTipi shall not be liable for any indirect, consequential, or financial loss, including:

• loss of profits
• business interruption
• loss of use

We are not responsible for damage, injury, or loss arising from:

• misuse or improper installation
• failure to follow care or safety guidance
• weather conditions or environmental factors
• third-party actions
• unsuitable ground conditions
• undisclosed underground services
• unsafe or unsuitable trees or anchor points

The client is responsible for ensuring appropriate insurance cover where required (for example public liability insurance for schools or group use).

FORCE MAJEURE

We shall not be liable for any delay or failure to perform our obligations where this is caused by circumstances beyond our reasonable control, including but not limited to:

• extreme weather
• supply shortages
• transport disruption
• illness
• industrial action
• acts of third parties

GOVERNING LAW

These terms are governed by the laws of England and Wales.

Any disputes shall fall under the exclusive jurisdiction of the courts of England and Wales.

CONTACT DETAILS

Entity: MyTipi (trading as MyCanopy)
Address: The Retreat, Helstone, Cornwall, PL32 9RL
Email: mytipi@rocketmail.com