TERMS & CONDITIONS
Last updated: June 2026
These Terms & Conditions apply to the sale, supply, delivery and installation of all products and services provided by MyTipi International Ltd (Company No. 11754311), trading as MyCanopy ("MyCanopy", "we", "us" or "our").
By accepting a quotation, placing an order, paying a deposit or otherwise instructing us to proceed, the client agrees to be bound by these Terms & Conditions.
These Terms, together with any accepted quotation, drawings, specifications and any written variations agreed by both parties, form the entire contract between the parties.
Where the client is acting as a consumer, nothing in these Terms excludes or limits any statutory rights that cannot legally be excluded under the laws of England and Wales.
DEFINITIONS
Client means the individual, business, school, charity, local authority or other organisation purchasing goods or services from MyCanopy.
Products means any canopy, structure, accessories, components or other goods supplied by us.
Services means any delivery, installation, consultancy, site visit or other services supplied by us.
Quotation means any written quotation provided by MyCanopy.
Contract means the accepted quotation together with these Terms & Conditions.
OWNERSHIP & COPYRIGHT
All drawings, designs, images, photographs, product specifications, written material, website content and intellectual property remain the property of MyTipi International Ltd unless otherwise agreed in writing.
Unless the Client notifies us in writing before installation, MyCanopy reserves the right to photograph completed installations for use within our portfolio, website, brochures and social media. No personal information or identifiable individuals will be published without the appropriate consent.
No material may be copied, reproduced, distributed or used without our prior written permission.
QUOTATIONS
Unless otherwise stated, quotations remain valid for 30 days from the date of issue.
Quotations are based upon the information supplied by the client at the time of quotation.
Any dimensions, measurements, photographs, drawings or site information supplied by the client are relied upon when preparing quotations and manufacturing products.
MyCanopy is entitled to rely upon all measurements, dimensions, drawings, photographs and site information supplied by the Client. We accept no responsibility for inaccuracies in such information, and any additional costs arising from incorrect information supplied by the Client shall be payable by the Client.
Unless specifically stated otherwise, quotations are based upon:
normal working hours
suitable vehicle access
standard ground conditions
excavation using conventional post auger equipment
unrestricted access to the installation area
Should actual site conditions differ from those reasonably anticipated, additional charges may apply.
PRODUCTS
All products are handmade to order.
Because our products are individually manufactured, minor variations in dimensions, stitching, finish and appearance are normal and do not constitute defects.
Where timber poles are supplied, timber is a natural material and may contain knots, natural movement, checking, surface splits, colour variation and grain differences. These are natural characteristics and are not faults.
Colours shown in brochures, photographs, samples, websites and social media are intended as a guide only and may vary slightly from the finished product due to manufacturing processes and screen settings.
Lead times are estimates only and may vary depending upon workload, weather, supplier availability and material supply.
Our Products are outdoor fabric structures and are not designed or intended to be permanent buildings.
Clients remain responsible for ensuring that the product is suitable for their intended purpose and location.
SAFETY & RESPONSIBILITY
Responsibility for the Products passes to the client immediately upon completion of installation, or upon delivery where installation is not included.
From that point onwards the client is solely responsible for:
safe use
regular inspection
ongoing maintenance
ensuring the continued suitability of the installation
compliance with any health and safety requirements relevant to their premises
Care and maintenance guidance will be provided where appropriate.
Failure to follow our care and maintenance guidance may affect the safe operation, performance and longevity of the Products, and we shall not be liable for any resulting damage, deterioration or failure.
Where Products are used by schools, nurseries, public bodies, charities or commercial organisations, the client remains responsible for carrying out appropriate risk assessments and ensuring continued safe use.
TREES
Where Products are installed adjacent to, suspended from, attached to or otherwise associated with trees, the client remains solely responsible for ensuring those trees are healthy, structurally sound and suitable for the intended purpose.
MyCanopy does not provide arboricultural inspections or tree safety assessments.
MyCanopy does not inspect, certify or accept responsibility for the health, structural integrity or ongoing suitability of any tree.
We accept no liability whatsoever for damage, injury or loss arising from:
movement of trees
tree growth
root movement
decay
branch failure
failure of anchors installed into trees by others
changes in tree condition occurring before, during or after installation.
Where arboricultural advice is required, it remains the client's responsibility to obtain this before installation.
FIRE & HEAT SOURCES
Where fire pits, wood burning stoves, patio heaters, BBQs or any other heat source are used beneath or near a canopy, the client must ensure appropriate clearances, ventilation and safety precautions are maintained.
Unless specifically stated otherwise, our products are not designed to be exposed to naked flames.
The installation and use of carbon monoxide alarms is strongly recommended wherever enclosed or semi-enclosed spaces are created.
PAYMENT TERMS
A 50% deposit is payable before manufacture commences. Once manufacture has begun, the deposit becomes non-refundable except where the Client has rights under applicable law.
Manufacture will not commence until the deposit has cleared.
The remaining balance must be paid in full before delivery, collection or installation.
Ownership of all Products remains with MyTipi International Ltd until payment has been received in full.
Where payment is overdue, we reserve the right to:
suspend manufacture
postpone delivery or installation
charge statutory interest where applicable
recover reasonable costs incurred in collecting outstanding sums.
RECOVERY OF COSTS
Where the Client is acting in the course of a business, school, charity, local authority or other organisation, the Client shall be responsible for all reasonable costs incurred by MyTipi International Ltd in recovering overdue sums, including debt recovery costs, legal fees, court fees and enforcement costs where permitted by law.
DELIVERY & INSTALLATION
Delivery and installation dates are estimates only and are not guaranteed.
Whilst we will always endeavour to meet agreed dates, we shall not be liable for delays caused by circumstances beyond our reasonable control, including but not limited to:
adverse weather
supplier delays
transport disruption
illness
traffic delays
site readiness
restricted access
third-party delays
force majeure events.
We reserve the right to postpone, suspend or cease installation where weather conditions make the works unsafe or may compromise the quality or integrity of the installation.
Installation will normally be carried out during standard working hours, although we reserve the right to vary these where reasonably necessary.
CLIENT RESPONSIBILITIES
The client is responsible for ensuring the installation area is safe, suitable and fully prepared before our arrival.
This includes ensuring:
safe and unrestricted access for our vehicles, equipment and personnel
sufficient working space
clear access routes
suitable parking where required
the installation area is free from vehicles, furniture and other obstructions
gates are unlocked where necessary
any required permissions have been obtained before work commences.
Where access is unsuitable or restricted, additional labour, specialist equipment or repeat visits may be required and will be chargeable.
The client is responsible for ensuring access routes are capable of supporting the weight of our vehicles and machinery.
We accept no responsibility for damage where the client directs us to use access routes which are unsuitable.
SITE PREPARATION, GROUND CONDITIONS & UNDERGROUND SERVICES
Installation pricing is based upon typical site conditions consisting of topsoil and subsoil suitable for excavation using conventional post auger equipment.
The client is solely responsible for ensuring the installation area is suitable for excavation.
The client must identify and clearly mark all underground services before installation, including but not limited to:
electricity
gas
water
drainage
telecommunications
fibre optic cables
irrigation systems
soakaways
septic tanks
foundations
footings
retaining structures
buried concrete
buried rubble
rock
made ground
pipes
cables
tree roots.
Where available, utility plans should be provided before installation.
MyCanopy does not carry out underground utility surveys, cable detection or ground scanning unless specifically agreed in writing.
We accept no liability whatsoever for damage arising from underground services, structures or obstructions which were not accurately disclosed or identified before installation.
HIDDEN GROUND CONDITIONS
Should excavation reveal unexpected conditions including but not limited to:
reinforced concrete
buried foundations
rock
made ground
excessive tree roots
buried debris
contaminated ground
asbestos
hazardous materials
hidden structures
we reserve the right to:
suspend installation
alter the installation method
request specialist equipment
postpone works
revise installation costs accordingly.
Any additional costs arising from unforeseen site conditions shall be payable by the client.
Where hazardous materials or contamination are discovered, work will cease immediately until the site has been made safe.
WILDLIFE
If protected wildlife, nesting birds, bats or other protected species are discovered during installation, we reserve the right to suspend works until all legal requirements have been satisfied.
Any resulting delays or additional costs shall be the responsibility of the client where applicable.
WATER SUPPLY
The client must ensure that a suitable supply of water is available on site throughout the installation.
If no water supply is available, the client must notify MyCanopy before the agreed installation date.
Where alternative arrangements are required, any resulting additional costs may be chargeable.
EXCAVATED SOIL
Unless otherwise agreed in writing, all soil excavated during installation will be left on site.
Removal, disposal or transportation of excavated spoil is not included within our quotations.
Should the client require spoil to be removed, this must be agreed in advance and may incur additional charges.
SITE REINSTATEMENT
Whilst reasonable care will be taken during installation, excavation works may result in minor disturbance to lawns, soft landscaping, flower beds, pathways or surrounding ground. Unless specifically included within the accepted quotation, reinstatement, turfing, reseeding, landscaping, cleaning or making good is not included within the Contract.
CONCRETE & CURING
Where concrete footings are used, the client must not interfere with, move or place excessive loads upon the installation until advised that sufficient curing has taken place.
We accept no responsibility for damage caused by premature use.
SCHOOLS, PUBLIC SPACES & SAFETY
Where installations take place at schools, nurseries, parks or other publicly accessible locations, the client is responsible for ensuring:
children
staff
visitors
members of the public
animals
are kept clear of the installation area whilst works are being carried out.
The client remains responsible for maintaining suitable exclusion zones until installation has been completed.
CLIENT DELAYS
If installation cannot proceed due to:
restricted access
the site not being ready
unavailable utilities
absence of the client where attendance is required
inaccurate information supplied by the client
any other matter within the client's control
we reserve the right to charge for:
wasted journeys
labour
plant hire
accommodation where applicable
additional visits
administration costs.
STORAGE
Should manufacture be completed but delivery or installation be delayed at the client's request, we reserve the right to charge reasonable storage fees until delivery can take place.
ADDITIONAL WORKS
Any work requested by the client which falls outside the accepted quotation will be treated as additional work.
Additional work may only be undertaken following agreement of any additional costs.
Verbal requests made during installation may be confirmed in writing before work proceeds.
PLANNING & CONSENTS
The client is solely responsible for obtaining any permissions required before installation, including where applicable:
planning permission
listed building consent
conservation area consent
landlord's consent
management company approval
school or local authority approval
any other statutory consent.
Failure to obtain necessary approvals remains entirely the client's responsibility.
CANCELLATIONS & REFUNDS
As all Products are bespoke and made to order, they cannot ordinarily be resold.
A 50% non-refundable deposit is payable before manufacture commences and is non-refundable in all circumstances once production has begun.
Orders may only be cancelled prior to manufacture at our discretion.
Where materials have been purchased, design work completed or other costs incurred before manufacture begins, we reserve the right to deduct such costs from any monies paid.
Should the client cancel after manufacture has commenced, the client shall remain liable for all costs incurred up to the date of cancellation, including materials, labour, administration and any bespoke work carried out.
DELIVERY OF GOODS
Risk in the Products passes to the client upon delivery or completion of installation, whichever occurs first.
Where Products are delivered but not immediately installed, the client is responsible for ensuring they are stored securely and protected from theft, damage and adverse weather conditions.
PHOTOGRAPHS
Unless the client notifies us otherwise in writing before installation, MyCanopy reserves the right to photograph completed installations for use within our portfolio, website, brochures and social media.
No identifiable images of individuals will be published without appropriate consent.
DEFECTS & REMEDIAL WORK
We take pride in the quality of our Products and workmanship.
If the client believes there is a defect in the Products or Services supplied by MyCanopy, they should notify us as soon as reasonably practicable after becoming aware of the issue, providing reasonable details and photographs where possible.
The Client shall inspect the Products and Services upon completion and notify MyCanopy as soon as reasonably practicable of any visible defects or concerns.
We reserve the right to inspect any alleged defect before determining whether any remedial work is appropriate.
Where we consider that a defect has arisen as a direct result of our workmanship or materials supplied by us, we may, at our discretion, repair or rectify the defect.
We shall not be responsible for defects, damage or deterioration arising from:
misuse or neglect;
accidental damage;
vandalism;
unauthorised alterations or repairs;
failure to follow our care or maintenance guidance;
normal wear and tear;
movement of trees;
movement of the ground;
subsidence;
flooding;
erosion;
severe weather, storms or high winds;
acts or omissions of third parties; or
any other cause outside our reasonable control.
Where materials are covered by a manufacturer's warranty, the benefit of that warranty will be passed to the client where applicable.
LIMITATION OF LIABILITY
Nothing within these Terms excludes or limits liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
any liability which cannot lawfully be excluded under the laws of England and Wales.
Subject to the above, MyCanopy shall not be liable for any:
indirect loss;
consequential loss;
loss of profits;
loss of revenue;
business interruption;
loss of opportunity;
loss of goodwill; or
economic loss.
We shall not be responsible for loss, damage or injury arising from:
unsuitable or unstable ground;
undisclosed underground services;
inaccurate information supplied by the client;
incorrect measurements supplied by the client;
failure to obtain permissions or approvals;
unsafe access routes;
adverse weather;
flooding;
subsidence;
tree movement or failure;
tree roots;
failure to maintain the Product;
misuse;
overloading;
vandalism;
accidental damage;
alterations carried out by others;
installations altered after completion;
use outside our recommendations.
Our total liability arising under the Contract shall not exceed the total value of the accepted quotation except where the law provides otherwise.
INSURANCE
Where appropriate, the client remains responsible for ensuring suitable insurance cover is maintained for the Product after installation.
This may include, but is not limited to:
public liability insurance;
buildings insurance;
contents insurance; or
other insurance appropriate to the intended use.
FORCE MAJEURE
We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to:
severe weather;
flooding;
fire;
pandemic or epidemic;
industrial action;
supplier failure;
transport disruption;
shortages of labour or materials;
utility failures;
government restrictions;
civil unrest; or
any other event beyond our reasonable control.
Where such circumstances arise, we shall be entitled to a reasonable extension of time to perform our obligations.
ENTIRE AGREEMENT
These Terms & Conditions, together with the accepted quotation and any documents expressly incorporated into it, constitute the entire agreement between the parties.
The client acknowledges that they have not relied upon any statement, representation or promise not contained within the Contract.
No variation shall be effective unless confirmed in writing by both parties.
SEVERABILITY
If any provision of these Terms & Conditions is found by a court to be invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect.
WAIVER
Failure by MyCanopy to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision at a later date.
GOVERNING LAW
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
The parties submit to the exclusive jurisdiction of the courts of England and Wales.
CONTACT DETAILS
MyTipi International Ltd
Company Number: 11754311
Trading as: MyCanopy
The Retreat
Helstone
Cornwall
PL32 9RL
Email: mytipi@rocketmail.com